Privacy Policy


Last updated 10/10/2022

As part of its activities, LIDO SA, a public limited company with share capital of €94,837,744, whose head office is located at 116bis Avenue des Champs Elysées 75008, registered with Paris Trade & Companies Register under number 662029057, Intra-Community VAT number FR76 662 029 057 (hereinafter referred to as "LIDO") provides its customers with an e-commerce service accessible from the website (hereinafter referred to as "the Website").

LIDO collects personal data about individuals in order to provide this service. Data collection may be done via the website, by telephone or at 116bis Avenue des Champs Elysées, 75008 Paris.

This Privacy Policy lets you how LIDO uses and safeguards the information you provide it with.

LIDO, as Data Controller, is committed to complying with the provisions of Regulation (EU) No. 2016/679 of 27 April 2016 on the protection of personal data.

Please note that this privacy policy may be amended or added to at any time by LIDO, in particular in order to comply with any legislative, regulatory, jurisprudential or technological developments. If such is the case, the update date will be clearly stated at the top of this privacy policy. Once these amendments are posted online, they become legally binding on the website user (hereinafter referred to as "the User"). It is therefore recommend that Users regularly check this privacy and cookie policy in order to be aware of any changes.



Generally speaking, you can visit the LIDO Website without disclosing any personal information about yourself. In any case, you are under no obligation to provide LIDO with this information.

However, if you refuse you may not be able to access certain information or services. In this respect, and under certain circumstances, LIDO may ask you to provide your personal information (hereinafter your “Personal Information”). By providing this information, you expressly agree that LIDO will process it for the purposes indicated in point 2 below.


What personal information can LIDO collect?

Your form of address, surname, first name, email address, landline or mobile phone number, passwords, order and payment history, payment information (e.g. bank details or credit card type), order history, information about the handling of your request, as well as any other personal data that you volunteer.

Ces informations nous sont utiles pour traiter votre commande ou tout autre service que vous nous demandez.

Pour les clients professionnels, les informations personnelles suivantes seront collectées :

Type d’entreprise, Civilité, Nom, prénom, adresse postale (rue, code postal, ville, pays) adresse e-mail, téléphone fixe ou portable, mots de passe, historique de commandes, historique de paiement, informations de paiement, historique des commandes, informations sur la gestion de votre demande, ainsi que les autres données personnelles que vous nous fournissez volontairement.

LIDO uses this information to process your orders or to provide any other services you request.

Pursuant to the General Data Protection Regulation adopted by the European Parliament on 14 April 2016, and the amended French Act of 6 January 1978 on information technology, data files and civil liberties, LIDO informs you of the following:


  1. Identity of the data controller

The data controller is LIDO SA, a public limited company with share capital of €94,837,744, whose head office is located at 116bis Avenue des Champs Elysées 75008, registered with the Paris Trade & Companies Register under number 662029057, Intra-community VAT No. FR76 662 029 057



  1. Purpose of processing

LIDO may process your Personal Information for the following purposes:

- to place an order

- to provide you with information or services that you have requested (printed invoice, newsletter delivery, etc.)

- to be able to contact you about various LIDO events, including for customer service reasons

- to collect information to improve the website and services (in particular through cookies)

- for fraud management

- and lastly for compliance.


  1. Recipients

LIDO is the sole recipient of your Personal Information. This information, whether in individual or aggregated form, is never shared with third parties, with the exception of the subcontractors that LIDO uses (you will find more information about subcontractors below, in point 7). Neither LIDO nor any of its subcontractors sell visitors’ or Website Users’ personal data.


  1. Retention period

As indicated in point 2 hereinabove, LIDO will keep your Personal Information only for as long as is necessary to fulfil the purposes for which it was collected; in any event this period cannot exceed 36 months.


  1. Information technology, data files and civil liberties

You have the following rights with regard to your Personal Information, which you may exercise by contacting LIDO at the postal or email address mentioned in point 1.

  • Right of access and communication of data

You have the right to access Personal Information that concerns you.

However, due to the security and confidentiality obligations for processing personal data that apply to LIDO, you are informed that your request can only be processed if you can provide proof of your identity, in particular by producing a scan of valid ID (in the event of a request by e-mail) or a signed photocopy of valid ID (if you make a written request).

If necessary, LIDO hereby informs you that it is entitled to refuse requests that are clearly abusive (too numerous, repetitive, or automatic).

To help you with this procedure, particularly if you would like to exercise your right of access by means of a written request sent to the postal address mentioned in point 1, at the following link you will find a letter template drawn up by the French Data Protection Authority (the “CNIL”):

  • Right to rectify data

Under this right and if applicable, legislation entitles you to request the rectification, updating, blocking or erasure of any of your personal data that may be inaccurate, incorrect, incomplete or obsolete.

In addition, you may give general and specific directives pertaining to the fate of your personal data after your death. If appropriate, the heirs of a deceased person may instruct that the death of their relative be taken into account and/or may request that any updates required be made.

To help you with this procedure, especially if you would like to exercise the right of rectification on your own account or on behalf of a deceased relative by means of a written request to the postal address mentioned in point 1, at the following link you will find a letter template drawn up by the French Data Protection Authority (CNIL):

  • Right to object

Exercising this right is only possible in one of the following two situations:

1. When the exercise of this right is based on legitimate grounds; or

2. When the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes.

To help you with this procedure, especially if you would like to exercise your right to object by means of a written request sent to the postal address indicated in point 1, at the following link you will find a letter template drawn up by the CNIL:


  1. Response time

LIDO hereby undertakes to respond to your request to access, rectify or object or to any other additional request for information within a reasonable period of time which may not exceed one month following receipt of your request.


  1. Authorised service providers and transfer to a non-European Union country

LIDO informs you that it uses authorised service providers to facilitate the collection and processing of the data that you provide it with. These service providers may be located in countries outside the European Union, and may have access to the data collected through the various forms on the Website.

Prior to this, LIDO has ascertained that its service providers provide adequate guarantees and comply with strict conditions in terms of confidentiality, use, and data protection. In particular, the existence of a legal basis for any transfer of data to a non-EU country has been scrutinised.


  1. Complaints to the competent authority

Should you believe that LIDO does not comply with its obligations regarding your Personal Information, you may submit a complaint or a request to the competent authority. In France, the competent authority is the French Data Protection Authority, CNIL, to whom you can send a request electronically by clicking on the following link:



When you first connect to the LIDO Website, a banner at the bottom of your screen warns you that information about your browsing may be stored in files known as "cookies". LIDO’s cookie policy, outlined below, will help you better understand the measures that it implements for navigation on the Website. In particular it informs you about all the cookies used on the Website, their purpose (point 1) and gives you the procedure to follow to change them (point 2).


  1. General information about LIDO Website cookies

LIDO, as the publisher of this Website, may install cookies on the hard drive of your device (computer, tablet, mobile etc.) in order to ensure smooth and optimal browsing.

Cookies are small text files of limited size that enable your computer, tablet or mobile phone to be recognised so that the services you are provided with can be personalised.

Any information collected through cookies does not allow you to be identified by name. Such information is only used for LIDO’s own needs in order to improve Website interactivity and performance, and to send you content tailored to your interests. None of this information is disclosed to third parties, except when LIDO has obtained your prior consent or when disclosure thereof is required by law, by court order, or by any administrative or judicial authority empowered to deal with it.


  1. Setting your cookie preferences

You can accept or refuse cookies at any time.

When you first connect to the LIDO website, a banner at the bottom of your screen appears, briefly presenting information about cookies and similar technology. This banner informs you that by continuing to browse the LIDO Website (e.g. by loading a new page or by clicking on various elements of the Website), you accept that cookies may be placed on your device. You are also considered to have consented to cookie placement if you click on the "X" to the right of the banner at the bottom of your screen.

In some cases, depending on the type of cookie involved, your consent to placing and reading cookies on your device may be compulsory.

  1. Cookies exempt from consent

Pursuant to the recommendations of the French Data Protection Authority (CNIL), some cookies are exempt from prior consent if they are strictly necessary for the website to operate or have the sole purpose of enabling or facilitating electronic communication. These include session identifier, authentication, and load-balancing session cookies as well as cookies for personalising your interface. These cookies are entirely governed by this policy to the extent that they are issued and managed by LIDO.

  1. Various cookie setting tools exist

The default settings of most internet browsers authorise cookie placement. Your browser provides you with the option to choose how you deal with cookies. You can either systematically reject all cookies, accept only certain cookies, or reject some of them depending on who they come from.

WARNING: You should be aware that refusing cookies on your device may affect your browsing experience as well as your access to certain Website features or functions. Where applicable, LIDO accepts no responsibility for outcomes related to the deterioration of your browsing conditions which may occur as a result of your decision to refuse, delete or block the cookies necessary for the Website to operate. Such consequences are not considered as damage, and you will not be entitled to claim any compensation as a result.

Your browser also lets you delete existing cookies on your device and can inform you when new ones are likely to be placed on it. These settings will not impact your browsing experience, but you will lose all of the advantages provided by the cookie(s).

Below you will find a wide range of tools that you can use to manage the cookies placed on your device.

  1. Le

  2. Managing internet browser cookie preferences

Each internet browser has its own cookie management settings. Please see below for instructions on how to change your cookie preferences, according to your browser:

For Chrome:

For Firefox:

For Internet Explorer:

For Opera:

For Safari:

You can find more information on cookie management tools at the CNIL website:


  1. Using the cookie management tool

Disabling cookies can also be done directly via the interactive tool on the LIDO website. It lets you manage cookies via a banner at the bottom right of the page viewed (“Service management” button) and lists all active cookies. To disable a cookie, simply click on the “X” next to the corresponding service. If you disable all cookies, the banner to obtain your consent will reappear when you refresh the page.

Should you have any questions or require further information about this cookie policy, please do not hestitate to send an email.